Terms & Conditions



The following terms and conditions (“Terms of Use”) is applicable to all purchases from Yukimoto Gemstone Sdn. Bhd. ; registered in Malaysia (1271299-K). E-commerce platform at yukimoto-official.com.

  1. Yukimoto E-commerce website.
    The E-commerce website is operated by Yukimoto Gemstone Sdn. Bhd(HQ).
    Lot 2.01B, Level 2,Menara Brdb Jalan Maarof Bukit Bandaraya 59000 Kuala Lumpur, Malaysia

  2. Ordering
    2.1 Eligibility to purchase.
    To be eligible to purchase from the E-commerce website, you have to be:
    (a) 18 years of age or older and not otherwise legally incapacitated; and
    (b) Customers by the Company.

    2.2 Placing orders.
    Please ensure to check that the information provided is accurate and complete. The Company will be relying on the information you provide to fulfil your order. You may be liable for additional costs that the Company incurs if any details are inaccurate (e.g., if the Company incurs extra costs due to incorrect delivery address or incorrect items ordered).

    2.3 Orders for products.
    The presentation of products on the e-commerce website is an invitation for you to submit an offer to purchase our products. By clicking the “Checkout” button in the last stage of the ordering process, you are issuing an offer to purchase the products you have placed in the cart.

  3. Accepting an order.
    You will receive a confirmation email once the orders are confirmed. Such notification constitutes the Company’s acceptance of your order for the products and a binding contract of sale is thereby concluded between you and the Company. If you fail to receive the confirmation email within 24 hours of submitting your order, please contact customercare@yukimoto-official.com to check the status. The Company reserves the rights to accept or reject an order. The decision is made at the discretion of the Company. If an order is not accepted, you will also be notified by email.

    All Products shown on this Website are subject to availability. Should a Product (indicated as available during ordering process) is no longer available, you will be informed by email for refund.

  4. Pricing.
    The price stated includes applicable taxes and quoted in Ringgit Malaysia (RM) , you may also opt for USD ($). However, the final payment will be charged in Ringgit Malaysia (RM) during check out.

    Yukimoto reserved all rights regarding the currency exchange rate and will not be responsible for any additional charges inccur by bank.

    Besides, the Company reserves the rights to change our product’s price at any time without further notice. The Company reserves the rights to change, limit or terminate any special offers or discounts at any time.

    Prices for our Products may change from time to time. Changes will not affect confirmed orders.

  5. Product Images
    The product images shown are for illustration purposes only, thus Yukimoto is not subjected to any misleading on color presented. Due to differences in monitors, colors of products may also appear different to those shown on the site.

    The product might vary slightly from the images shown.

  6. Delivery and delivery charges.
    Products ordered will be delivered to the specific address provided by Customers. We offer world-wide shipping. Delivery will be made within 48 hours after order is confirmed, excluding weekends and public holidays in Malaysia.

    Delivery periods are indicative and are therefore not regarded as strict deadlines. The mere fact that a delivery period is exceeded does not entitle you to any compensation or refund. The Company accepts no liability for any loss or damages caused by any delay in delivery.

    Please ensure that you have provided a complete and accurate delivery address when placing orders. Yukimoto will not be responsible for any missing items or items that are delayed due to inaccurate or incomplete delivery address provided by customers.

  7. Payment /Credit Term
    (i) Yukimoto accepts payment from the following:
    Visa, American Express, Mastercard, FPX online banking, debit cards and e-wallets.

    (ii) Yukimoto has the right to modify the methods of payment available, at any time, being understood that the available methods of payment are those indicated in the e-commerce website at the time when the Orders are placed by the Customers.

    (iii) For security reasons, billing name must be identical to the details of the credit card used for payment. If you choose to pay by a credit card with a foreign currency-denominated account, you may select your preferred currency. The currency exchange rate will be fixed by yukimoto-official.com.

    All purchases require bank authorization prior to processing. Only authorized orders will be processed and shipped.

  8. Modification of Terms of Use.
    We may modify these Terms of Purchase at any time by posting the modified document on the Website. Any modification will apply to any purchase of products through the Website including to orders submitted on the Website. It is your responsibility to regularly check and understand the then-current Terms of Use before submitting an order.

  9. General
    9.1 Privacy Policy.
    The Company collects, uses and discloses personal data in accordance with its Privacy Policy. In using the Company e-commerce website, you consent to collection, use and disclosure of your personal data in accordance with the Company Privacy Policy.

    9.2 Customer indemnity.
    You agree to indemnify the Company for all reasonable loss and damage that the Company may incur (including but not limited to indirect or consequential loss) as a result of you acting inconsistently with or breaching any part of these terms and conditions.

    9.3 Entire agreement and non-exclusion of mandatory protections.
    To the extent permitted by law, these terms of use set out the entire agreement between you and the Company for the purchase of products through the e-commerce website. All implied conditions and warranties are excluded.

    9.4 Non-excludable protections.
    Despite any other provision in these terms and conditions, nothing is intended to exclude, restrict or modify any rights or remedies you may have under law that may not be lawfully excluded, restricted or modified (“Mandatory Protections”). To the extent permitted by law, The Company limits its liability in relation to such Mandatory Protections in respect of restring service, to the supply of the relevant services or paying the cost of that resupply, which restricted to the following terms:

    Yukimoto Gemstones do provide a lifetime free-of-charge restring service for all bead bracelet products. Customers are subjected to an extra charge if he/she had:

    (i) Change the number of the loop of the product
    E.g. Resize a three-loop bracelet into one loop each

    (ii) Modify the design of the product
    E.g. Remove all the gold-filled or modify the most critical part of the design. Changes to the arrangement of beads in the design or to the point that it is a completely different design.

    (iii) Add on of DIY beads, which are not produced by Yukimoto.

    9.5 Governing law.
    These Terms of Use shall be governed by the laws of Malaysia. Any dispute which may arise under these Terms of Use shall be under the exclusive jurisdiction of the Courts of Malaysia.

    9.6 How to contact Yukimoto Gemstone Sdn. Bhd.
    If you have any queries or concerns, please do not hesitate to contact the Company customer service team;

    Yukimoto Gemstone Sdn Bhd (HQ)
    Lot 2.01B, Level 2, Menara Brdb
    Jalan Maarof Bukit Bandaraya
    59000 Kuala Lumpur, Malaysia
    Tel: +6012 – 5528727
    Email: customercare@yukimoto-official.com.


Last Updated on Jan, 2021